# Remote access For remote troubleshooting, it is recommended to install the [TeamViewer](http://teamviewer.com/) programme on your computers. Once installed, configure it as follows: 1. Start automatically at Windows startup. 2. Set a fixed preset password (to be assessed on a project basis).

It is also possible to generate temporary/additional passwords (in addition to the one assigned) as follows:

Go to **Extras > Security > Manage Additional Passwords > Add**. In this section, you can use as the Admira password identifier the name “Admira” itself and the assigned password, which can be a generic one and assigned to all computers. E.g. project123, projectA123, etc. It is very important to note that this setting does not edit or impair the password previously assigned to the computer; all it does is open up an extra access in case it is needed. 3. Avoid “**no internet**” pop-up in TeamViewer version. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.admira.com/english/admira-player-installation/windows-10/recommended-external-applications/remote-access.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.